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Hi,
Our HP Colour Laserjet CM1312 MFP printer has stopped being able to scan to our Windows 7 64-bit computer.
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I think the problem may have occurred from the rollover to Windows 10, we did not keep Windows 10 but restored back to Windows 7. Prior to this upgrade the printer could scan to the computer. Since restoration to Windows 7 it now can not.
Following HPs instructions I have completely removed the printer and related software and reinstalled it. Several errors occur - the HP software is unable to complete the final connection to the printer, showing a dialogue box with the following:
(lines retrieve from the installation log- see attachments)
Similarly when you allow Windows to run the automatic driver installer, it tries to install 5 functions/software components:
'USB Composite Device
HP Scan
USB Printing Support
HP EWS
HP Color LaserJet CM1312 MFP Series PCL 6'
Only the 'USB Composite Device' and 'USB Printing Support' then become 'Ready to Use'. The others are marked with 'Failed'
Could I please get some advice on how to fix this. It seems (with prior experiences on different computers and with items such as keyboards) that the drivers made for Windows 10 simply do not work. In this case something about the change to W10 and back to W7 has affected its ability to install/run the driver.
This printer is not a current model but it is very reliable and I do not wish to do away with it simply because Windows has decided it doesn't want to support it anymore or can't fix its compatibility issues.
Thank you in advance for any help you can provide.
Scan performed on 4/24/2017, Computer: Dell Inspiron 3646 - Windows 7 64 bit
Outdated or Corrupted drivers:6/21
Hp Cm1312nfi Mfp Troubleshoot
Device/Driver | Status | Status Description | Updated By Scanner |
Motherboards | |||
Microsoft Printer Port Logical Interface | Up To Date and Functioning | ||
Mice And Touchpads | |||
Genius HID-compliant mouse | Up To Date and Functioning | ||
Genius HID mouse | Corrupted By Hp Color Laserjet Cm1312 Mfp Series Pcl 6 | ||
Synaptics ELAN PS/2 Port Input Device | Up To Date and Functioning | ||
Usb Devices | |||
UniversalBox UniversalBox | Up To Date and Functioning | ||
Realtek Realtek Card Reader(0158) | Outdated | ||
Sonix Sonix ST50220 USB Video Camera | Up To Date and Functioning | ||
Sound Cards And Media Devices | |||
NVIDIA NVIDIA GeForce GTX 570 | Up To Date and Functioning | ||
Network Cards | |||
Broadcom Broadcom 802.11ac Network Adapter | Up To Date and Functioning | ||
Keyboards | |||
Microsoft HID Keyboard | Up To Date and Functioning | ||
Hard Disk Controller | |||
Intel(R) ESB2 SATA AHCI Controller | Up To Date and Functioning | ||
Others | |||
Panasonic MATSHITA DVD-RAM UJ-830Sa | Up To Date and Functioning | ||
Unibrain OHCI Compliant IEEE 1394 Host Controller | Up To Date and Functioning | ||
Texas Instruments Mass Storage Controller | Corrupted By Hp Color Laserjet Cm1312 Mfp Series Pcl 6 | ||
Intel Intel(r) AIM External Flat Panel Driver 5 | Up To Date and Functioning | ||
Cameras, Webcams And Scanners | |||
Microsoft USB Video Device | Outdated | ||
Video Cards | |||
Intel Standard VGA Graphics Adapter | Up To Date and Functioning | ||
Input Devices | |||
Wacom Virtual Keyboard Interface | Up To Date and Functioning | ||
Port Devices | |||
Alcatel MT6235 | Up To Date and Functioning | ||
Monitors | |||
Sony Digital Flat Panel (1024x768) | Outdated | ||
Mobile Phones And Portable Devices | |||
Acer NOKIA | Corrupted By Hp Color Laserjet Cm1312 Mfp Series Pcl 6 |